Sapin Zen
Phone number : +33 (0)6 85 57 53 05
Mail address : sapinzen@gmail.com
Last update date : 19/02/2025

The purpose of these general conditions of the seasonal rental contract is to define the conditions of rental of the accommodation by the owner to the tenant for the duration and under the conditions determined herein.

The customer concludes a reservation for a specific period and cannot under any circumstances claim any right to remain in the lodging at the end of the stay.

The rental period cannot exceed 90 days.

Rental availability is confirmed by the owner. The number of people occupying the accommodation as well as their identity will be specified when entering the gîte (check in) (use of the house will be limited to these people and must not exceed this number for insurance reasons).

The reservation becomes effective once the adult tenant has paid the owner a deposit of 30% of the total rental amount. By booking via our website, you have read and you accept our general conditions of sale.

The rental concluded between the parties to this deed cannot under any circumstances benefit, even partially, third parties, natural or legal persons, without the written agreement of the owner.

If the reservation is made less than 7 days from the start of the stay, the entire rental must be paid.

Any violation of this last paragraph would be likely to result in the immediate termination of the rental at the fault of the tenant, the rental proceeds remaining definitively acquired by the owner.

The rental price is inclusive of all charges (water/electricity/heating charges, wifi, provision of household linen, pellets). No dispute concerning the price of the stay can be taken into account after signing the contract. It is up to the tenant to assess before signing whether the price suits them. Tourist tax is included. It amounts to €1.32 per night, for people over 18 years old.

A charging service for hybrid and electric vehicles is offered (by reservation) and will be subject to additional billing before departure. The service is billed at a rate of €0.45 per kilowatt hour (consumption indicated by the terminal).

For reservations made by mail, telephone or internet, the tenant does not benefit from the withdrawal period, in accordance with article L.121-20-4 of the French Consumer Code relating in particular to the provision of rental services accommodation provided on a specific date or at a specific frequency.

Any cancellation must be notified by e-mail or postal mail.

1. Cancellation before arrival at the gîte
   a) If the cancellation occurs more than 30 days before the scheduled date of entry into the gîte, the tenant may request reimbursement of the deposit.
   b) If the cancellation occurs less than 30 days before the scheduled date of entry into the gîtes, the owner keeps the deposit.
   c) If the tenant does not appear within 24 hours following the arrival date indicated on the contract, this contract becomes void and the owner can dispose of his accommodation. The deposit and the balance remain with the owner.
2. If the stay is shortened
   The rental price remains with the owner. No refunds will be made.

Only the reason for a health disaster such as COVID-19 (in the event of confinement, travel ban, positivity for COVID-19 or contact case), will give rise to a refund of the deposit already paid and there will be no cancellation penalty (the tenant must expressly notify as soon as he becomes aware of it and provide nominative proof).

Although it is unlikely, Sapin Zen reserves the right to cancel the stay in the event of force majeure, unforeseeable and exceptional events, for reasons beyond its control.

Sapin Zen will not be in breach of this agreement if it does not provide the services provided for in this agreement, and will be entitled to cancel a reservation if it is not able to provide accommodation, following one or more of the following circumstances: part of the accommodation is inaccessible following a fire, flood, malicious act, lightning, storm, water damage, ban on renting by prefectural decree, damage by previous occupants, etc.

The customer, without prejudging any recourse for compensation for any damage suffered, will be reimbursed immediately for the sums paid.

The owner returns the entire amount paid to the customer.

Arrivals are from 4:00 p.m.
Departures are no later than 10:00 a.m.

The accommodation has a key box, the code will be provided to the tenant by email before their arrival. Arrivals can be self-guided. The codes are changed automatically with each passenger rotation

The balance must be paid 7 days before arrival by bank transfer to the name of the tenant who made the reservation.

The presentation of the gîte to the client by the owner is an inventory.

All installations are in working order and any complaint relating to the condition of the lodging and descriptions occurring more than 24 hours after taking possession of the lodging cannot be accepted. Repairs made necessary by negligence or poor maintenance during the rental will be the responsibility of the lessee or his family. No replacement, on the initiative of the tenant, of objects other than identical ones will be accepted.

Within 24 hours (working days) following the end of the rental, the owner will carry out the exit inventory and will notify the tenant, if this is the case, by email of any reports of damage.

During the stay, cleaning of the lodging is the responsibility of the tenant.

End-of-stay cleaning fees are included in the overall rental cost.

However, at the end of the stay it is up to the tenant to

• empty the refrigerator and freezer,
• empty the espresso machine and kitchen appliances,
• empty the dishwasher if possible,
• put away the dishes,
• empty the trash cans and place them in the trash cans located near the parking lot,
• bring your glass containers.

He must also ensure that the accommodation is left in a suitable state of cleanliness.

The tenant will make peaceful use of the rented accommodation. He must respect the neighborhood.

He undertakes to make normal and reasonable use of the means of comfort (air conditioning, heating, water, etc.), as well as the equipment (domestic appliances, multimedia, kitchen, etc.) made available to him.

He undertakes to respect the sorting of waste.

He is prohibited from making a copy of the keys given by the owner.

He undertakes to inform the owner as soon as possible of any breakdown, damage, incidents, or malfunction.

Children are under the sole and complete responsibility of their parents or persons accompanying them.

This contract is established for a maximum capacity of 6 people (excluding children up to 23 months). The number of people to stay in the gîte is specified by the customer when booking. If the number of people arriving at the gîte exceeds the capacity, the owner may refuse the additional people.

In this case, termination of the contract will be considered at the customer’s initiative.

For reasons of hygiene and respect for all, pets or other animals are not accepted in the accommodation. In the event of non-compliance with this clause by the tenant, the owner may refuse the stay. In this case, no refund will be made.

The tenant is responsible for all damages arising from his fault. It is required to be insured by a resort type insurance contract for these various risks. Lack of insurance, in the event of a disaster, will give rise to damages. The owner undertakes to insure the accommodation against rental risks. The tenant has the obligation to notify him, within 24 hours, of any disaster occurring in the accommodation, its outbuildings or accessories.

The tenant cannot object to a visit to the lodging, when the owner or his representative requests it.

Smoking is strictly prohibited in the accommodation (ashtrays are available outside)

The user undertakes not to use the WI-FI service for illicit, prohibited or illegal purposes. Generally speaking, under no circumstances can the owner be required to repair direct and/or indirect damage suffered due to the use of the service by the user, the latter recognizing that the owner cannot be responsible for content accessed by the user and that accessibility to the content and services is not guaranteed and may be suspended without notice.

Le locataire s’engage à respecter les préconisations et les conditions d’utilisation envoyées par mail avant l’arrivée et à disposition dans le livret d’accueil.

When the tenant arrives, a security deposit of 500 € is requested by the owner. In the event of non-payment, entry to the gîte will not be accepted.

It will be returned within 10 days following the end of the rental if no damage is noted within 24 hours following the tenants’ departure.

The tenant will assume, in addition to the rental fees, any damage caused to the house, as well as the cost of replacing any lost, destroyed or damaged object, and those whose wear exceeds normal for the duration of the rental, the price of cleaning dirty duvets, painted walls, ceilings, windows, curtains, bedding, etc. The tenant is responsible for any damage that he or the people accompanying him may cause intentionally or through negligence.

Any complaint relating to the condition of the lodging must be reported within 24 hours of entering the lodging.

For the execution of these presents, the owner and the tenant elect domicile in their respective domiciles, indicated in the rental contract. However, in the event of a dispute, the court of the owner’s domicile will have sole jurisdiction. This contract is subject to French law.